FAQ

Pendant Passions FAQ

If there is a question you have that you don’t see an answer to, please don’t hesitate to join us on the Chat in the bottom corner, call or email us.

 

What are your pendants made out of?

Are they strong?

How do I know what Pendants I will receive?

What size are the pendants?

How do they attach to my neck wire or chain.

How do I enter my promo code?

Do you charge me by the month or at one time?

How do you ship your pendants?

When do you ship your pendants?

If I decide to return my pendant for any reason, what is the deadline?

Can I choose to “Gift” one of my months to my friend or relative?

Can I buy this package as a gift, and only have it shipped for a set amount of time?

If I order the 3 Month Gift Package for myself or someone else, can I extend longer than 3 months?

If I buy this as a gift, how will they know it is from me?

What if I don’t like the pendant that was sent to me?

What if I change my mind about what kind of colors and styles I like?

Why is there a “K” stamped in the back of my pendant?

Can I cancel my monthly subscription?

 

What are your pendants made out of?

They are made out of hardened polymer clay & copper or brass wire findings.

Are they strong?

They are strong enough to handle a 3-4 year old child pulling on it.  They are baked in a non-traditional way to make them strong considering how thin the pedals need to be.  They are reinforced with a wire skeleton.  They will break with more than normal pressure.  If your pendant breaks, we will be happy to replace it.  Please contact us for more information.

How do I know what Pendants I will receive?

All of our pendants are handmade on a daily basis.  Your delivery is based solely on your Pendant Passion Profile that you will fill out upon ordering.

Girls will be girls.  If you decide to change your mind about your preferences, please send us a request to fill out an updated Pendant Passion Profile.

What size are the pendants?

The average diameter (petal tip to petal tip) of the pendants is between 2 to 2-1/2″.  This size can vary.  The pendants pictured in the slide show are larger.  2-1/2 to 3″.  We found that most people prefer the smaller size.  The smallest they may come is 1-3/4″.

How do they attach to my neck wire or chain.

They have a custom made finding that is built into (baked) the back of the pendant.  It is not removable.  This slides easily on different sized chains.  Feel free to put the pendant on your own chain if you like it better.  You can also upgrade to a sterling silver or gold chain at the time that you order your package.

How do I enter my promo code?

You will see the place to enter your promo code at checkout.  Please contact us if you are having problems redeeming your code.

Do you charge me by the month or at one time?

When you order your First Month Package, you pay the $30 (less any discount) at that time.  The next month, your shipment will go out on the 10th, at which time your card will be charge the $20 (less any discount).  If you wish to cancel, you must do so by the 30th the month prior.

As with most monthly clubs, there is a slight discount for paying all upfront.

If you have a promo code, it will be applied every month depending on which plan you have chosen.

How do you ship your pendants?

Free USPS Priority shipping is included with every package.  If you need a month expedited or put on hold, please contact us at 10 days prior to the next months’ scheduled shipment.

Please see our Shipping page for more information.

When do you ship your pendants?

Shipments are sent on the 10th of each month, unless it is a Sunday or Holiday.  In that case, it will be sent out the weekday prior to that holiday.  All profile changes, requests, returns and cancellations must be done by the 30th of your month shipment.  For example, if your next shipment is in August, then you must contact us by July 30th.

Please allow 3-7 business days for delivery, depending on the time of year.  If your shipment has not arrived after 10 business days, please contact us.

If I decide to return my pendant for any reason, what is the deadline?

You must return your pendant by the 30th on the month in which it was delivered.  For example, if your pendant was shipped in June, you must return it (stamp dated) by the 30th of June.

Can I choose to “Gift” one of my months to my friend or relative?

Of course, this is no problem!  Contact us by the 30th prior to shipment, to make sure the shipment is scheduled through our shipping program.  Please see our no charge “Gift my Month” product link for more information.

Can I buy this package as a gift, and only have it shipped for a set amount of time?

Yes, you can purchase our 3 Month Gift Package.  This will ship out to your friend for 3 months.  You will pay for this package all at once, and will not be charged on a monthly basis.

You can select more time periods at 3 months at a time.  (3, 6, 9, and 12 months)  If you would like the pendants shipped for 6 months, then you must select (2) quantity.  For 9 months, select (3) quantity, etc.  Please contact us if you have more questions.

If I order the 3 Month Gift Package for myself or someone else, can I extend longer than 3 months?

After the 3rd month delivery, you or your friend will have the option to extend.  However, this will be a completely new order.  All discounts will apply if you choose before your deadline date.  The deadline will be on the 30th of your 3rd month delivery.

If I buy this as a gift, how will they know it is from me?

We will include a cute little card with your name and custom message.  We also send out email messages prior to delivery so our customer will know when to expect their Pendant Passion Package.

What if I don’t like the pendant that was sent to me?

No problem!  Feel free to contact us for and we will be happy to replace it with a pendant closer to your preferences.  Please note that designs will change every month depending on the the season, holiday or natural inspiration.

For more information see our Returns page.

What if I change my mind about what kind of colors and styles I like?

No problem!  Girls will be girls.  If you decide to change your mind about your preferences, please send us a request to fill out an updated Pendant Passion Profile.

Why is there a “K” stamped in the back of my pendant?

Even though we have changed our name and currently doing business as Pendant Passions, Kristine Walker is still the primary designer.  As long as she is designing the pendants, there will always be a “K” stamped into the back.

Can I cancel my monthly subscription?

Yes, you may cancel your order after your first shipment.  Cancellation needs to be by the 30th of the month before the next shipment.  Shipments are made on the 10th of each month.   If you do not cancel before the 30th, you will be charged for the next month.  Regular price is $20 (less any discount applied).  For example, if you want to cancel your September shipment, you must contact us by August 30th.  Please contact us and send in your request for cancellation.